Cookie Policy

Cookie Policy

This Cookie Policy has the specific purpose of outlining the types of cookie installed on the site, the purposes and methods whereby they are used and to provide you with information about the ways in which you can withdraw consent, even at a later date, and/or modify at any time and in an easy manner your browser options relating to the use of cookies by any site.

The owner of data processing pursuant to Article 4 of the Privacy Code is Enel X, Inc. based in Boston, MA USA.

This Cookie Policy is an integral part of the Privacy Notification.

For the purposes of exercising the rights pursuant to Article 7 of the Privacy Code, it is possible to send a communication to a dedicated email box:

To change cookie settings, you must change your browser settings by following the instructions provided in this Cookie Policy.

What are Cookies?

Cookies are short text strings that the sites you visit send to your terminal via the browser used to open web pages, where they are stored before being sent back to the same sites on the next visit by the same user. While browsing a site, you may receive cookies on your terminal that are sent from different sites or web servers (so-called "third parties"), which may contain certain elements (such as, for example, images, maps, sounds, specific links to pages of other domains) present on the site you are browsing.

By default, almost all web browsers are set to accept cookies automatically.

Disposition n. 229 dated 8 May 2014, the Ombudsman for the protection of personal data identified the following macro-categories of cookies.

1. Technical Cookies: they are used for the sole purpose of "effecting the transmission of a communication over an electronic communication network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service" (see Article 122, paragraph 1 of Legislative Decree No. 196/2003). They are not used for other purposes and are generally installed directly by the owner or administrator of the website. They can be divided into:

  • navigation or session cookies, which ensure normal browsing and use of the website (allowing, for example, purchases to be made or to authenticate access to restricted areas);
  • analytical cookies, similar to technical cookies where are used directly by the site administrator to collect information, in aggregate form, on the number of users who visit the site and how they use it;
  • functional cookies, that allow the user to browse based on a set of selected criteria (for example, language, products selected for purchase) in order to improve the service rendered to them.

Installation of these cookies does not require your prior consent, while the obligation to issue Notification pursuant to Article 13 of legislative decree n. 196/2003, that the site administrator, if only such devices are used, may provide in the manner deemed most suitable.

2. Profiling cookies: designed to create user profiles and are used to send advertising messages in line with the preferences expressed by the user in the context of web surfing.

Given the particular invasiveness that such devices may have in the sphere of private users, European and Italian legislation envisages that users must be appropriately informed about their use and must thereby express valid consent. Article 122 of legislative decree n. 196/2003 when envisaging that "the storage of information in the terminal equipment of a contractor or user or access to information already stored is allowed only on condition that the contractor or the user has given consent after being informed using the simplified procedures referred to in Article 13, paragraph 3" (Article 122, paragraph 1, of Legislative Decree No. 196/2003).

Cookies may be installed on the user's terminal by the administrator of the site that the user is visiting (and may be referred to for brevity as "publisher") or a different site that installs cookies through the first (so-called "third parties"). The Ombudsman for personal data protection distinguishes between the two parties in order to identify their respective roles and responsibilities correctly, with reference to the issue of the Notification and the acquisition of consent from online users. In fact, it is not possible to give the publisher responsibility for providing Notification and acquiring consent for the installation of cookies in the context of its site also for those installed by "third parties", since the publisher often does not directly know all the third parties which install cookies through its site and, consequently, even the logic underlying related processing. Moreover, not infrequently, between the publisher and third parties there are subjects who act as concessionaires, making it very difficult for the publisher to control the activity of all subjects involved.

This would also bring about a general lack of clarity in the Notification issued by the publisher, while making it extremely difficult for the user to read the document and therefore understand the information contained therein, thereby undermining the simplification envisaged by Article 122 of legislative decree n. 196/2003.

Which cookies does Enel X use?

Enel X uses profiling cookies in several places on our website so we can pre-populate forms to improve your ease of use. For example, the information provided during a brochure download is captured so that you do not need to enter it again when requesting additional documents. Enel X may also use persistent cookies to collect analytical information about how visitors use our website. For example, we may measure website usage, access to online services, and the level of interest in particular products. We use this information to improve our service and provide a better experience for visitors to our website.

When we post videos, third parties may use local shared objects, known as “Flash Cookies,” to store your preferences for volume control or to personalize certain video features. Flash Cookies are different from browser Cookies because of the amount and type of data and how the data is stored.

The table below explains the cookies used, their name, and purpose.

Google Analytics Cookies:

Tracks site navigation, responsiveness, and other metrics to help us improve visitors' experience on our sites. Click here for an overview of privacy at Google.

JS Cookie:

Stores whether or not user has javascript enabled.

Cookie preferences:

Saves user consent for cookie policy.

Mixpanel and Hotjar cookies:

Tracks site navigation, responsiveness, and other metrics to help us improve visitors' experience on our sites. Click here for an overview of privacy at Mixpanel and Hotjar.

ShareThis cookies:

Enables website visitors to share Enel X content via social media. Click here for an overview of privacy at ShareThis.

How can cookie settings be changed?

Most Internet browsers accept cookies automatically but it is possible to change browser settings to delete cookies or prevent automatic acceptance. You can also not allow cookies to be used but in this case the possibility of providing personalised information and services will be restricted, or some features of the site may not work properly and some of the services may not be available.

There follows a series of links to Guides for settings related to cookies for the main browsers.

May we remind you that disabling cookies in your browser disables them for all websites and not only for Enel X.